Skopos

Turn Google & Yelp Reviews Into Actionable Restaurant Insights

Skopos monitors your reviews, alerts you to emerging problems, and delivers weekly and monthly executive reports with actionable recommendations to help improve guest satisfaction and grow repeat business.

  •   Weekly executive review reports

  •   Monthly trend and performance reports

  •   Instant alerts for negative reviews

  •   Identify recurring issues before they impact ratings

  •   Understand what customers love most

  •   Receive clear recommendations for improvement

  •   Turn customer feedback into growth opportunities


Start your 14-day free trial. Cancel anytime.
Billing begins after trial.

How Skopos Works

1. Monitor Google & Yelp Reviews

Automatically collect new customer reviews so you never miss important feedback.

2. Analyze Every Review

Identify key topics, strengths, issues, sentiment, and trends using intelligent review analysis.

3. Send Realtime Negative Review Alerts with Suggested Reply

Get instant email alerts for critical reviews with a professional suggested reply, so you can respond quickly and protect your restaurant's reputation.

4. Deliver Weekly & Monthly Reports

Receive concise executive reports highlighting key metrics, trends, top strengths, issues, and actionable recommendations.

5. Improve Your Restaurant's Reputation ⭐

Use actionable insights to improve guest satisfaction, increase positive reviews, and strengthen your online reputation.

What You'll Receive

Weekly Executive Report

  •   📊 New Reviews Analyzed

  •   👍 Top Positive Highlights

  •   ⚠️ Critical & Negative Reviews

  •   🔍 Top Issues Requiring Attention

  •   ✅ Recommended Actions

  •   📝 Executive Summary

Monthly Executive Report

  •   📈 Review Trends & Customer Sentiment

  •   🌟 Top Strengths

  •   ⚠️ Top Customer Issues

  •   💡 Operational Improvement Opportunities

  •   📊 Performance Summary

  •   📝 Management Executive Summary


Sample Executive Report

Reviews Analyzed: 47
Positive Highlights: 20
Issues Mentioned: 13Top Strengths
     👍 Food Quality (18 mentions)
     👍 Friendly Staff (12 mentions)
     👍 Large Portions (7 mentions)Top Issues
     ⚠️ Weekend Service Delays (9 mentions)
     ⚠️ Long Friday Wait Times (6 mentions)Recurring Issue
     🚨 Service DelaysRecommended Action
Add one additional server during Friday dinner rush to reduce wait times and improve customer satisfaction.Executive Summary
During the reporting period, customer feedback highlighted strong food quality and friendly service. The most common issue involved wait times during peak hours. Addressing staffing levels during busy periods may improve guest experience and protect future ratings.

Never Miss a Problem Again

Receive immediate alerts when customers mention:

  • Poor service

  • Food quality concerns

  • Long wait times

  • Staff issues

  • Cleanliness concerns

Skopos helps restaurant owners identify and address issues before they become recurring patterns.

Sample Negative Alert

🚨 Critical Review Alert
     ★★★★★
     "What a waste of money..."Issues Detected
     ✓ PricingView Original ReviewSuggested Reply
     Hi Ami...
     Thank you for taking the time to share your feedback. We appreciate your input and are always looking for ways to improve your experience with us. We hope to welcome you back soon!AI Insight
     Customer reports the experience as a waste of money and considers the pricing to be excessively high, indicating a serious complaint about value.

Why Restaurants Use Skopos

Without Skopos

  • Read reviews manually

  • Miss recurring patterns

  • No visibility into long-term trends

  • No clear action plan

  • Reactive problem solving

With Skopos

  • Automated review monitoring

  • Weekly executive reports

  • Monthly trend reports

  • Negative review alerts

  • Recurring issue tracking

  • Actionable recommendations

  • Executive Summaries

Pricing

Single Location
$99/monthIncluded:

  •   Google Review Monitoring

  •   Yelp Review Monitoring

  •   Weekly Executive Reports

  •   Monthly Executive Reports

  •   Negative Review Alerts

  •   Positive Highlights Tracking

  •   Recurring Issue Analysis

  •   Executive Summaries

  •   Action Recommendations

  •   Email Delivery


Start your 14-day free trial. Cancel anytime.
Billing begins after trial.

Secure checkout with Stripe.

Let Skopos analyze customer feedback, identify recurring issues, highlight customer praise, and deliver clear weekly and monthly recommendations that help improve operations and grow repeat business.

Have Questions? We are here to help.

Email us at [email protected]

Skopos - Private Policy

Skopos - Terms

Skopos Assistant
Hi 👋 How can we help?
(function(){ const webhookUrl = "https://gudreddi.app.n8n.cloud/webhook/0fd178cf-f7ef-4138-b411-5dc90b9585e2/chat"; function initChat() { const chatBtn = document.getElementById("sk-chat-button"); const chatWindow = document.getElementById("sk-chat-window"); const closeBtn = document.getElementById("sk-chat-close"); const sendBtn = document.getElementById("sk-chat-send"); const input = document.getElementById("sk-chat-input"); const messages = document.getElementById("sk-chat-messages"); if (!chatBtn || !chatWindow) return; /* Open */ chatBtn.onclick = function() { chatWindow.style.display = "flex"; chatBtn.style.display = "none"; }; /* Close */ closeBtn.onclick = function() { chatWindow.style.display = "none"; chatBtn.style.display = "flex"; }; function getSessionId() { let id = sessionStorage.getItem("sk_chat_id"); if (!id) { id = "chat_" + Math.random().toString(36).substring(2, 10); sessionStorage.setItem("sk_chat_id", id); } return id; } function addMessage(text, type) { const msg = document.createElement("div"); msg.classList.add("sk-msg", type); msg.innerHTML = text; messages.appendChild(msg); messages.scrollTop = messages.scrollHeight; } sendBtn.onclick = sendMessage; input.addEventListener("keypress", function(e){ if(e.key === "Enter") sendMessage(); }); function sendMessage() { const text = input.value.trim(); if (!text) return; addMessage(text, "sk-user"); input.value = ""; fetch(webhookUrl, { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ sessionId: getSessionId(), chatInput: text }) }) .then(res => res.json()) .then(data => { addMessage(data.output || "Sorry, something went wrong.", "sk-bot"); }) .catch(() => { addMessage("Connection error. Please try again.", "sk-bot"); }); } } /* Delay init slightly for Carrd */ setTimeout(initChat, 500); })();

Skopos was built for independent restaurant owners who do not have time to read every review. We analyze customer feedback across Google and Yelp and deliver weekly and monthly executive reports that help restaurants improve operations, protect their reputation, and grow customer loyalty.

Google Reviews • Yelp Reviews • Weekly Reports • Monthly Reports • Negative Review Alerts

© 2026 Skopos. All rights reserved.

Contact Us

Have a question? Need help getting set up? We're here for you.

Send us a message or reach us directly at [email protected]

Skopos Privacy Policy
Last updated: 06-01-20261. Introduction
Skopos (“we,” “our,” “us”) provides SMS messaging services that allow customers to receive promotions, updates, and alerts from participating restaurants.
We take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you interact with our SMS programs or our platform.2. Information We Collect
a. Information You Provide
We may collect:
Your phone number
Your opt‑in consent (YES reply)
Any messages you send to us
Restaurant preferences (if applicable)
b. Automatic Information
When you interact with our SMS system, we may automatically store:
Message delivery status
Timestamps
Opt‑out requests (STOP)
Help requests (HELP)
We do not collect sensitive personal information.3. How We Use Your Information
We use your information to:
Send SMS promotions, updates, and alerts
Manage restaurant‑specific and network‑wide opt‑in lists
Maintain compliance with carrier and legal requirements
Improve our messaging services
Provide customer support
We do not sell your information.4. How We Share Information
We may share your information only with:
Participating restaurants you opted in to
Service providers (such as SMS delivery platforms like Twilio)
Legal authorities if required by law
We do not share your information with advertisers or unrelated third parties.5. Opt‑In and Opt‑Out
You may join a restaurant’s SMS list or the Skopos Network by replying YES to our message.
You may opt out at any time by replying STOP.
You may request help by replying HELP.
Your preferences are respected immediately.6. Data Storage & Security
We store:
Phone numbers
Consent records
Opt‑in timestamps
Opt‑out logs
We use industry‑standard security measures to protect your data.
Only authorized personnel may access your information.7. Data Retention
We retain your information only as long as necessary to:
Provide SMS services
Maintain compliance
Resolve disputes
If you opt out, your number is placed on a suppression list to prevent future messages.8. Children’s Privacy
Our services are not intended for individuals under 13.
We do not knowingly collect information from children.9. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted with a new “Last Updated” date.10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Skopos
Email: [email protected]
Website: https://getskopos.com

Skopos SMS Terms of Service
Last Updated: June 20261. Acceptance of Terms
By opting in to receive SMS messages from Skopos or a participating restaurant using the Skopos platform, you agree to these SMS Terms of Service.2. SMS Program Description
Skopos provides SMS messaging services for restaurants and dining-related promotional programs.
Subscribers may receive:
Promotional offers
Discounts
Loyalty program updates
Event announcements
Seasonal promotions
Restaurant notifications
Messages may be sent on behalf of participating restaurants or through the Skopos Dining Deals Network, depending on the program selected by the subscriber.3. Consent to Receive Messages
By providing your phone number and completing the opt-in process, you expressly consent to receive recurring automated marketing and informational text messages.
Consent is not a condition of purchase.
Message frequency varies by program.4. Message Frequency
Subscribers can expect approximately:
Restaurant-Specific Programs: Up to 4 messages per month
Skopos Dining Deals Network: Up to 6 messages per month
Actual message frequency may vary.5. Message and Data Rates
Message and data rates may apply based on your wireless carrier plan.
Skopos is not responsible for any charges imposed by your mobile carrier.6. Opt-Out Instructions
You may unsubscribe at any time by replying:
STOP
After opting out, you will receive a confirmation message and will no longer receive SMS messages from that program unless you opt in again.7. Help Instructions
For assistance, reply:
HELP
or contact:
Email: [email protected]
Phone: +1 (888) 602-91658. Supported Carriers
SMS services are supported by most major U.S. wireless carriers.
Carrier participation may vary.
Carriers are not liable for delayed or undelivered messages.9. Privacy
Your use of the SMS program is also governed by the Skopos Privacy Policy.
Skopos does not sell SMS subscriber information to third parties.
Customer information is used solely for providing requested communications and operating the SMS service.10. Program Changes
Skopos reserves the right to modify, suspend, or terminate SMS programs at any time.
Changes will become effective when posted on this page.11. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to participate in SMS programs.
You represent that you are the authorized user of the mobile phone number provided.12. Limitation of Liability
Skopos is not responsible for delayed, failed, or misdirected SMS delivery caused by wireless carriers, network outages, or circumstances beyond our reasonable control.13. Contact Information
Skopos
Website: https://getskopos.com
Email: [email protected]
Phone: +1 (888) 602-9165

Ready to Turn Guest Feedback Into Growth?

Skopos AI Dashboard

🤖 Ask Skopos AI

Ask questions about your customer reviews and receive AI-powered insights.

🔍 Analyzing customer reviews...
const WEBHOOK="https://gudreddi.app.n8n.cloud/webhook/ask-skopos-ai"; const byId=id=>document.getElementById(id); const list=a=>a&&a.length?"
    "+a.map(x=>"
  • "+x+"
    • ").join("")+"
":"

No data.

"; const quotes=a=>a&&a.length?a.map(q=>'
"'+q+'"
').join(""):"

No quotes.

"; function card(title,body){return `

${title}

${body}
`;} byId("askButton").onclick=async()=>{ const restaurant=byId("restaurant").value.trim(); const question=byId("question").value.trim(); if(!restaurant||!question){alert("Enter restaurant and question");return;} byId("loading").style.display="block";byId("result").innerHTML=""; try{ const r=await fetch(WEBHOOK,{method:"POST",headers:{"Content-Type":"application/json"}, body:JSON.stringify({restaurant,location_number:Number(byId("location").value),time_period_days:Number(byId("period").value),question})}); if(!r.ok)throw new Error("HTTP "+r.status); const d=await r.json(); byId("loading").style.display="none"; byId("result").innerHTML= card("📊 Executive Summary",`

${d.executive_summary||""}

`)+ card("😊 Overall Sentiment",`${d.customer_sentiment?.overall||""}

${d.customer_sentiment?.reason||""}

`)+ card("💡 Key Insights",list(d.key_customer_insights))+ card("⭐ Positive Themes",list(d.positive_themes))+ card("⚠️ Improvement Opportunities",list(d.improvement_opportunities))+ card("✅ Recommended Actions",list(d.recommended_actions))+ card("💬 Customer Quotes",quotes(d.customer_quotes))+ card("📢 Marketing Opportunities", "

Social Media

"+list(d.marketing_opportunities?.social_media)+ "

Website Testimonials

"+list(d.marketing_opportunities?.website_testimonials)+ "

Google Business Posts

"+list(d.marketing_opportunities?.google_business_posts)+ "

Campaigns

"+list(d.marketing_opportunities?.promotional_campaigns))+ card("🍽️ Menu Items",list(d.menu_items_mentioned))+ card("🤝 Service Feedback","

Positive

"+list(d.service_feedback?.positive)+"

Negative

"+list(d.service_feedback?.negative))+ card("🎯 Confidence",`${d.confidence?.level||""}

${d.confidence?.reason||""}

`); }catch(e){ byId("loading").style.display="none"; byId("result").innerHTML=`
Error: ${e.message}
`; } }